The Complaints Procedure is part of the SDF Procurement Manual (Chapter 8).
When a candidate, tenderer or applicant believes to have been adversely affected by an error or irregularity allegedly committed as part of a selection procedure or procurement, or that the procedure was violated by any misadministration, they may file a complaint to the SDF Secretariat clearly stating the complaint.
The basis of the complaint shall be how the person was adversely affected and not to merely obtain a second evaluation or express disagreement with the final award decision.
Transparency being one of the key pillars of procurement at SDF, each complaint shall receive due attention and prompt resolution. In the procurement section of the quarterly report to JSC, SDF Secretariat shall include a report of complaints raised, how they were resolved or measures taken, time taken to resolve complaints and any pending complaints or issues.